Customer Success Manager

At Mighty Networks, we believe communities are the next generation of digital business. As a Customer Success Manager, you will play a key role in ensuring our Mighty Pro Hosts achieve outstanding success. You will act as their primary partner, helping them unlock their community’s potential and exceed their goals through proactive engagement, strategic guidance, and ongoing relationship management. The ideal candidate is results-driven, strategic, and committed to ensuring our Hosts see measurable success.

• Serve as the primary relationship owner from the moment a Pro Host signs with Mighty through renewal and beyond, ensuring a seamless and positive experience throughout the customer lifecycle.
• Develop and deliver custom quotes for additional services, aligning with Hosts' evolving needs and business objectives.
• Partner with Mighty Pro Hosts to increase adoption of key product features that will lead to great engagement and retention within their community.
• Map out a compelling success plan for each Mighty Pro Host, aiming to exceed their goals and deliver results beyond their initial expectations.
• Proactively anticipate and plan for key moments and milestones in the annual life of a Mighty Pro Host, ensuring timely interventions and support.
• Identify and mitigate risks to our long-term relationships with Mighty Pro Hosts, collaborating with cross-functional teams to address challenges promptly.
• Creatively generate value by ensuring clear goals, key milestones, frequent check-ins, and Host and member satisfaction—capturing and sharing best practices from across our entire Customer Success function.
• Communicate consistently and methodically with Mighty Pro Hosts and internal teams, including leadership, marketing, product, and customer advocacy, to ensure continuous improvement and scalability of Host results.
• Own the renewal process from start to finish, proactively engaging Hosts well in advance of their renewal date, addressing concerns, demonstrating ongoing value, and securing long-term commitments.