Privacy Policy

Data you give us

• Account and profile data: name, email address, phone number, password, country and city, profile photo, bio, education, work history, skills, career goals, CV or resume, and links to your professional profiles.
• Guardian data: professional background, areas of expertise, session prices, availability, and payout and identity details needed to pay you.
• Employer data: company name, contact details, job listings, and candidate or employee data you upload to employer tools.
• Learning data: courses and e-books you access, progress, quiz and assignment answers, Skill Test answers and results, career roadmap, growth management checklist entries, and self-assigned tasks.
• Booking and session data: booking details, session times, messages between Seekers and Guardians, and ratings and reviews.
• Payment data: plan purchased, amount, date, gift recipients, and transaction reference. Card and bank details are collected and processed by our payment providers; we do not store your full card details.
• Community content: posts, comments, reactions, and messages you share.
• Application data: information you submit for PivotWings Launchpad, the affiliate programme, events, or podcast and live session guest spots.
• Communications: messages you send to support and your email preferences.

Data collected automatically

• Device and usage data: IP address, browser and device type, pages viewed, features used, clicks, time spent, and referring links, including affiliate links.
• Video call data: call connection data such as join and leave times, call duration, and technical quality data. Audio and video are transmitted to provide the call and are not recorded by PivotWings unless a recording notice is shown to all participants.
• Cookies and similar technologies: as described in the Cookie Policy section below.

Data from others

Employers or partners who refer you to opportunities, affiliates who refer you to PivotWings, and people who gift you a subscription (your name and email).

Google, if you choose to sign in with Google or connect Google Calendar, as described in the Google User Data and Google Calendar section below.

Some features use artificial intelligence to build career roadmaps, recommend content, generate learning materials, and give feedback on your answers. To do this, we send the relevant inputs, such as your profile, goals, and questions, to third-party AI model providers acting on our behalf. These providers may only process the data to deliver the feature to you and may not use it to train their own models.

AI features do not make decisions that have legal or similarly significant effects on you. Hiring decisions are made by employers, not by PivotWings' AI features. Please do not enter sensitive personal data, such as health or financial information, into AI features.

PivotWings offers two optional Google features: signing in with your Google account, and connecting Google Calendar so your PivotWings sessions appear in your calendar. This section explains exactly what Google user data we access through these features, how we use it, and the choices you have.

Sign in with Google

If you sign in or sign up with Google, Google shares your name, email address, and profile photo with us, along with a Google account identifier. We use this only to create and secure your PivotWings account, sign you in, and show your name and photo on your profile. We do not receive your Google password.

Google Calendar

Connecting Google Calendar is optional and only happens when you choose “Connect to your calendar” and approve access on Google’s consent screen. We request one Google Calendar permission, “View and edit events on all your calendars” (the “calendar.events” scope). We use this permission only to add your PivotWings sessions to your calendar.

• What we do: when you book, host, reschedule, or cancel a PivotWings session, we create, update, or remove the matching event in your Google Calendar. The event contains the session title, date and time, and the link to join the session on PivotWings.
• What we do not do: we do not read, collect, analyse, or store your other calendar events, and we do not change or delete any event that PivotWings did not create.
• What we store: the email address of the Google account you connected, the authorisation tokens Google issues so we can keep your sessions in sync, and the identifiers of the events PivotWings created, so we can update or remove them later. Tokens are kept on our secure servers and are never shown to other users.

How we protect and limit Google user data

• We use Google user data only to provide the features described above, which you can see and control in PivotWings.
• We do not sell Google user data, and we do not use it for advertising, for building user profiles for third parties, or to determine creditworthiness or lending eligibility.
• We do not use Google user data to develop, improve, or train generalised artificial intelligence or machine learning models, and we do not send it to AI model providers.
• We do not share or transfer Google user data to anyone, except service providers that host our systems on our behalf, where needed to comply with the law, or as part of a merger or acquisition with notice to you.
• No PivotWings staff member reads Google user data unless you ask us to for support, it is needed for security purposes such as investigating abuse, or the law requires it.

PivotWings’ use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy (https://developers.google.com/terms/api-services-user-data-policy), including the Limited Use requirements.

Disconnecting and deletion

You can disconnect Google Calendar at any time, either from PivotWings or from your Google Account at https://myaccount.google.com/permissions. When you disconnect, we stop syncing and delete the authorisation tokens we hold for your calendar. Session events already added to your calendar stay there until you delete them in Google Calendar. If you delete your PivotWings account, we delete the Google user data we hold about you as described in the Data Retention section. You can also ask us to delete it at any time by contacting support.

We do not sell, rent, or trade your personal data to anyone. We share it only as follows:

• With other users: your public profile and community content are visible to other users. When you book a session, the Guardian sees your name, profile, and booking details, and you see the Guardian's.
• With employers: your profile, CV, and Skill Test results when you apply for a job or opt in to being discovered by employers.
• With service providers who process data on our behalf, including hosting and cloud storage, payment processors, video calling, AI model providers, email and CRM (such as HubSpot), and analytics and advertising tools (such as Google Analytics, Google Tag Manager, Meta Pixel, and Microsoft Clarity).
• With gift buyers and affiliates: limited information to confirm that a gift was redeemed or that a referral converted. Affiliates do not see your learning or payment data.
• For legal reasons: to comply with the law, respond to lawful requests, or protect the rights, safety, and property of PivotWings and our users.
• In a business transfer: if PivotWings is involved in a merger, acquisition, or sale of assets, subject to this policy.

Some of our service providers are located outside Nigeria and outside your country. When we transfer personal data abroad, we use safeguards required by applicable law, such as standard contractual clauses or transfers to countries with adequate data protection.

We keep your personal data for as long as your account is active and as long as needed to provide the Services. When you delete your account, we delete or anonymise your personal data within ninety (90) days, except where we must keep it longer to meet legal, tax, or accounting duties, resolve disputes, or prevent fraud. Payment and payout records are kept for the period required by tax law.

We use technical and organisational measures to protect your personal data, including encrypted connections, access controls, and secure payment processing by our providers. No system is fully secure, so please use a strong password and keep it private.

Depending on where you live, you have the right to:

• access the personal data we hold about you;
• correct inaccurate or incomplete data;
• delete your data;
• object to or restrict how we use your data;
• receive your data in a portable format;
• withdraw consent at any time, without affecting earlier processing;
• opt out of marketing emails using the unsubscribe link in any email.

To use these rights, email support@pivotwings.com. We will respond within thirty (30) days. If you are not satisfied with our response, you may complain to the Nigeria Data Protection Commission or to the data protection authority in your country.

The Services are for people aged eighteen (18) and over. We do not knowingly collect personal data from anyone under 18. If we learn that we have, we will delete it.

This Cookie Policy explains how PivotWings uses cookies and similar technologies when you access or use the Services.

What Cookies Are

Cookies are small text files that are placed on your device when you visit a website or use an application. Cookies allow platforms to recognize your device, remember preferences, enable functionality, and improve user experience.

How PivotWings Uses Cookies

PivotWings uses cookies and similar technologies to operate and improve the Services, maintain security, analyze usage patterns, remember user preferences, and enhance overall performance. Cookies help ensure the Services function properly and efficiently.

Types of Cookies Used

PivotWings may use essential cookies that are required for core platform functionality and security. These cookies enable features such as account access, authentication, and fraud prevention.

PivotWings may also use performance and analytics cookies to understand how users interact with the Services, monitor usage trends, and improve platform performance.

Functionality cookies may be used to remember user preferences, settings, and choices in order to provide a more personalized experience.

Advertising cookies may be used to measure the performance of our advertising and to show relevant PivotWings ads on other platforms.

Third-party service providers engaged by PivotWings, such as analytics, advertising, hosting, or security providers, may also place cookies on your device in connection with their services.

Third-Party Cookies

Some cookies used on the Services are placed by third-party providers, such as Google Analytics, Google Tag Manager, Meta Pixel, and Microsoft Clarity. These third parties operate under their own privacy and cookie policies, and PivotWings does not control how they use cookies or similar technologies.

Managing Cookies

You may control or disable cookies through your browser or device settings. Please note that disabling cookies may affect the availability, functionality, or performance of certain features of the Services.

PivotWings may update this Privacy Policy, including the Cookie Policy, from time to time to reflect changes in technology, legal requirements, or operational practices. Updated versions will be posted with a revised effective date. Where changes are significant, we will notify you by email or through the Services.